Data Deletion Instructions

01How to request deletion

Send us an email from the address associated with your ASEGYA account (or the one you used to contact us):

1. Use the subject line “Data Deletion Request” so we can route it quickly.
2. Tell us what to delete — your full account, or a specific item (for example, a complaint you filed). If you have a reference or tracking code, include it.
3. Confirm your identity — send the request from the email on the account. If you signed up through Facebook, Google or another provider, mention which one so we can match the record.
4. Send it. We acknowledge within 3 working days and complete deletion within 30 days, then confirm by email.

02If you signed in with Facebook

When you connect a Facebook account to ASEGYA, we receive only the basic profile fields you approved (such as name and email). To remove that connection and its data:

• Revoke the connection on Facebook — go to Facebook → Settings & Privacy → Settings → Apps and Websites, find “ASEGYA”, and remove it. This stops any further data sharing.
• Then email us at privacy@asegya.com with the subject “Data Deletion Request” so we erase the data already stored on our side.

Removing the app on Facebook alone stops future sharing; emailing us is what triggers deletion of records we already hold.

03What gets deleted

On completion of a full-account request we delete or irreversibly anonymise:

• Your account profile — name, email, phone number.
• Your authentication records and any third-party login link.
• Push-notification tokens for your devices.
• Content you submitted that is tied to your identity, such as messages or reports, unless the law requires us to keep it.

04What we may need to keep

A small amount of data may be retained after deletion where the law requires it or where it cannot identify you:

• Legal & financial records — for example, transaction or tax records we are obliged to keep for a statutory period.
• Security & audit logs — kept for a limited period to protect the service; these are minimised and access-controlled.
• Aggregated or anonymised data — statistics that can no longer be linked back to you.

Once any required retention period ends, that data is deleted on its normal schedule.

05If your data sits inside a client’s platform

ASEGYA operates some software on behalf of organisations (for example, a city or an enterprise). If your data was provided to such an organisation, that organisation is the data controller. We will forward your request to them and support them in actioning it, but the final decision and timeline rest with that controller under their own policy.

06Timeline & confirmation

• Acknowledgement — within 3 working days.
• Completion — within 30 days of a verified request.
• Confirmation — we email you when deletion is done.

If a request needs more time (for example, a complex case), we will tell you why and give a revised date.

07Questions

For anything about this process, or about your privacy rights more broadly, contact privacy@asegya.com. See also our Privacy Policy for the full picture of how we handle personal data.